Get help with a problem
Collect the right information for your office or agency administrator without sharing secrets.
Protect unsaved work first
Keep the editor open when saving fails. Correct the field named in the message. If someone else saved a newer version, copy your unsaved changes before reloading and comparing the latest record. A generic refresh is not a safe first step when it would discard your work.
Send a useful report
- Name the workspace and the action you were trying to complete.
- Include the saved listing ID or its in-app URL when one exists. For an import, include the public source URL.
- Copy the exact error message, including any reference or HTTP status. Note whether the failure was during preview, saving, photo copying, generation or publication.
- Include the approximate time, your browser/device and a screenshot with unrelated personal information hidden.
- Send this through your established office or agency support contact. This article does not submit a support ticket or promise a response time.
Never send credentials
Do not share passwords, verification codes, session cookies, API keys, private webhook URLs, full payment details or signed download links. Use the property's normal application URL instead of a temporary secret-bearing storage URL.