Find plan, member and credit information
Use the workspace billing view to distinguish member access, monthly credits and credit packs.
Read the workspace, not the roster
Plan user allowances govern application members, not the number of reusable agent marketing profiles. Monthly Listing Credits and purchased credit packs are separate balances. Creating an office or adding a roster profile does not by itself buy a subscription.
Check the current commercial settings
- Open Billing & Listing Credits for the correct office or use its agency billing view when applicable.
- Review the plan, available credit balances, member allowance and activation history.
- Use only the purchase or billing-management actions your account offers. Read the actual checkout terms before confirming a paid change.
When controls are not available
Some workspaces use agency-managed access. A message about missing configuration or permissions does not mean a payment succeeded or that you should create another account. Ask your agency administrator and include the exact message.